All orders are dispatched from our studio in 15 working days as we are a made to order business.
Free shipping worldwide for orders over $100. Sale items excluded.
NEW ZEALAND ORDERS
We send all goods by tracked courier with signature required. A tracking number will be emailed to you once goods are dispatched.
Within NZ items are usually delivered on the next working day, but can take up to 4 working days to be delivered once dispatched.
We can not send to PO addresses.
Please provide an address where someone can sign for the package during working hours (Monday - Friday 9am - 5pm).
We send all packages with signature required by default, unless specified. If you want your package sent without signature, please let us know. But we can not be responsible for goods delivered without signature.
When shipping within NZ we usually use Castle Parcel or Post Haste.
KLAY ships worldwide using NZ posts international service.
Once dispatched, international delivery from NZ takes between 2-10 days.
KLAY does not pay customs duties (local taxes) for international orders. This is not included in the cost. Once the goods arrive in the local country you may be contacted by customs.
Customs policies vary from country to country. Please contact your local customs office for more information.
All orders are marked as 'Merchandise'. We will not mark the package as 'Gift', or reduce the value of the contents. This is illegal and we can be charged large fines for this.
Please keep an eye on your delivery by checking the tracking number for updates. If you miss your delivery and do not arrange redelivery, or collection of your package within a certain amount of time (varies from country to country) this is your responsibility and we are not able to cover the cost of shipping back to you if it gets sent back to us. Re-delivery costs will either need to be repaid to us to resend it, or a refund can be given, but the cost of shipping and certain fees will be deducted from the final amount.
For customers in France - please note we are unable to send your items tracked.
Please double check your billing & shipping info, as we can not re-route packages after they are dispatched.