Please choose carefully as we are unable to provide cash refunds, but items can be exchanged. This must be within 7 days of receiving goods and it being returned to us in the same new condition.
Return shipping & shipping of exchanged item will be at customers expense. Items should be returned to us in similar packaging they were sent in. Safely wrapped in tissue/ cushions in a box etc. We highly suggest returning items using tracked shipping, as we are not able to exchange items if they do not get back to us. For returns within NZ: We can email you a return shipping docket to print (A4 B&W) that will need to be taped to the package ready to either be picked up by a courier, or dropped to a Post Shop. The cost of the return will be taken off your exchange credit, or we can send you an invoice for this. This is usually the same price as the shipping you paid to have it sent to you (ie North Island Urban $7).
We do not offer exchanges on sale items or very limited items.
If you would like to exchange an item please email us at firstname.lastname@example.org before sending it back to us.
We do not offer exchanges, repairs or refunds on items that have faded or been damaged due to general wear and tear, poor storage or not following the care instructions. Care instructions for each item is sewn into the side of garments or on the inside of cushion covers & bags. Please look after your KLAY goods and they should last you for years.
If your item is faulty, please contact us with a description and images. If the fault is ours we will happily refund, exchange or repair the item.