2019 order cut off dates: International please order by 8th Nov/ NZ please order by 22nd Nov. All orders made after these dates will be shipped in 2020 ∙ Free Worldwide Shipping over NZD$200

Product care

There are care instructions sewn into every KLAY item. Please follow these and your KLAY item should last for years.

General tips for Cushions:

  • Don't be afraid to vigorously plump your cushion up from time to time if it loses its shape. 
  • Do not store/ leave in direct sunlight as this causes fading.
  • Be gentle when you take the cover off, always make sure the inner is not putting any stress on the edges of the zip openings. 
  • We do not suggest spot cleaning velvet at home, it is too tricky - leave that for the professionals and just get it dry cleaned if there is a stain or you need to clean it from general use.
  • Avoid using velvet cushions on surfaces with sharp edges or patterns, as velvet can bruise.
  • Do not wash inner - just gently spot clean it and air it outside in the shade to freshen.
  • For ironing/ steaming velvet never touch velvet with the iron. For Discs and Globes you can keep the inner inside, but for Bolsters you will need to remove the cover. Hover the iron 3-4 inches away from the velvet and steam, while brushing velvet with a gentle brush - use a babies hairbrush, toothbrush or something similar.

General tips for Jackets: 

  • Do not store in direct sunlight as this causes fading and sun damage.
  • Always wash on its own, with cold water on a gentle cycle in the washing machine with low spin using mild liquid detergent. Dry in shade.
  • Iron (not too hot) to remove creases.
  • Use a paper lint roller to remove dust, hairs etc after ironing or before wearing.

General tips for Roll Down Canvas Bags: 

  • Do not store in direct sunlight as this causes fading and sun damage.
  • Always wash on its own, with cold water on a gentle cycle in the washing machine with very low spin using mild liquid detergent. Dry in shade.
  • Iron (not too hot) to remove creases. NEVER iron near or on straps as they will melt!
  • Use a paper lint roller to remove dust, hairs etc after ironing or before wearing.

General tips for Big Drawstring Bags: 

  • Do not store in direct sunlight as this causes fading and sun damage.
  • Always wash on its own, with cold water on a gentle cycle in the washing machine with very low spin using mild liquid detergent. Dry in shade.
  • Iron (not too hot) to remove creases. 
  • Use a paper lint roller to remove dust, hairs etc after ironing or before wearing.

General tips for Floppy Totes: 

  • Do not store in direct sunlight as this causes fading and sun damage.
  • Always wash on its own, with cold water by hand or in the machine - on a gentle cycle in the washing machine with low spin using mild liquid detergent. Dry in shade.
  • Iron (not too hot) to remove creases.
  • Use a paper lint roller to remove dust, hairs etc after ironing or before wearing.

General tips for Hats: 

  • Do not store in direct sunlight as this causes fading and sun damage.
  • Wash on its own by hand with cold water using mild liquid detergent. Dry in shade.
  • Iron (not too hot) to remove creases.
  • Use a paper lint roller to remove dust, hairs etc after ironing or before wearing.

General tips for Winter Wool Jackets: 

  • Do not store in direct sunlight as this causes fading and sun damage.
  • Dry Clean
  • Use a paper lint roller to remove dust, hairs etc after ironing or before wearing.